A. It will print, but it will take too long to print an RO, and will not look very professional. We strongly recommend not using a dot matrix printer, but rather a decent ink or laser jet printer.
A. From your Reports Icon, choose the AR category on the left panel and run the AR aging report from the right pan. This will show you customers with current balances or credits and the current aging.
A. If you know the invoice number, from the Service Counter Screen, click on Options, choose Search Previous Repair Orders. When the search Window opens, you can enter the invoice number and it will take you right to that invoice for viewing. You can also search by Invoice Date or the Date Paid.
A. MaxxTraxx Pro CE has the ability to schedule automatic backups to either an alternate location on your network, or to one of our secure offsite backup servers.(For a small fee) Manual backups can also be performed any time from the program tool bar.
A. MaxxTraxx Pro CE has full security functionality. You can create security groups that only have permissions to access certain parts of the program. Once an employee has been assigned to that security group he can only access the limited areas of the software. These security groups are completely customizable by you and can be changed at any time.
A. In the employee record, in the Miscellaneous sections, there needs to be a check in the box “Is Technician”. Missing this check box in the employee setup is typically why they are missing from the list when assigning labors.
A. That reminder can be set to on or off for each specific workstation using the software. To check the setting, go to the workstation of concern and from your “File” menu got to “Administration”. From there choose “Workstation Setup”. When the window opens you will see a section near the top titled “Low Inventory and Purchase Warning Setups” The check boxes there will determine whether or not you get the reminder on that particular workstation.
A. No you do not have to redo the invoice. Simply Right Click on the invoice from your service counter and choose the menu item “Change Status”, then choose any status other than Complete. You can then open the invoice as normal and make your additional changes.
A. The best way to see this is with a “Paid Repair Orders And Parts Invoices” reports. From your Report Manager choose the “Service Counter” category, and then run the Paid Repair Orders And Parts Invoices report from the list on the left. You will be prompted for the date range you want to look at. When the report runs, it will list all the invoices closed in that date range with a summary of totals for each invoice. At the bottom of the report all of the totals are also summarized.
A. Absolutely. If you have custom artwork for your logo and name and address information, you can have it formatted and named in such a way that it will print on ROs, Parts Counter Invoices, and A/R statements with that artwork. Refer to your manual for the size and naming requirement to make it work.