Vehicle Mileage Error

Q. I closed a repair order without entering the mileage, can I fix that?

Answer:

The ticket would need to be reopened in order to make any changes. To do this, Click on the Money Bag above (cash drawer) then click the bottom left button (current cash drawer transactions). Find the payment and void it. This will put the RO back on the schedule. Last step is the change the status on the RO from Complete to anything else to be able to edit the RO. Remember that when you re-close and pay the RO, change the Paid Date back to the original Paid Date. Very Important!