Toll Free: (800) 996-9777 Local/Intl: (858) 732-3001 Help Desk Submit a Ticket Chat Request Free Trial

Printing on the Cloud Issue

Q. Customer can't print on the cloud

Answer:

Connected to customer computer and server.  Found the customer computer had jobs in queue when trying to print on the printer properties box.  Connected to cloud server and found that printer not listed.  Checked settings and did not find anything wrong.  Did see McAfee on system but not activated.  Launched a web browswer and found could not connect to any web page.  Ran diagnosis and windows found the DNS server was not working.  Had customer reboot router, then rebooted computer again and that cured the problem.


Written By: Jim Dorsey