Toll Free: (800) 996-9777 Local/Intl: (858) 732-3001 Help Desk Submit a Ticket Chat Request Free Trial

Contact Us

The preferred method of contact is through the Live Chat that is accessible from our Website or from Support Chat on the top Tool Bar of our software. By utilizing the Online Chat feature during business hours you will generally be connected to a company representative within one minute. After hours contact can be accomplished through the Online Chat feature, direct email or by telephone to our voicemail system. If you contact after hours, a representative will call or email you during the next business day.

Phone Number Information Icon


Toll Free: (800) 996-9777
Local & Intl: (858) 732-3001
FAX: (866) 863-0777

Mail Information Icon

Postal Service

Mailing Address:
P.O. Box 4155
Carlsbad, CA 92018-4155

Hours of Operation

Monday - Friday
5:00 a.m. - 5:00 p.m.
Pacific Time

Holidays Observed

(Offices Closed):
New Year's Day (Jan 1), Memorial Day (May 29), Independence Day (Jul 4),
Labor Day (Sep 4), Thanksgiving Day (Nov 23), Christmas Day (Dec 25)

Online Remote Support

NOTICE - Remote Control Request should only be used if you have been instructed to do so by a support technician.
Your support technician will need to give you a Session Code. Please do not use this link unless you have been requested to.

** Standard Remote Control Request **

*** Win98 Remote Control Request ***